Review Policy
Last updated: August 2026
Our Commitment to Authentic Reviews
Client reviews help taxpayers find the right tax resolution professional. We are committed to a trustworthy review system that reflects genuine experiences.
Who Can Submit Reviews
Reviews may be submitted by:
- Individuals who directly engaged a professional for tax resolution services
- Business owners or authorized representatives who engaged services on behalf of their company
Review Guidelines
Accepted Content
- Honest descriptions of your experience
- Specific feedback on communication, timeliness, and results
- Factual information about the services received
- Constructive criticism with specific examples
- Outcome summaries, while respecting privacy
Prohibited Content
- False or fabricated claims
- Reviews from non-clients or competitors
- Profanity, threats, or harassment
- Confidential case details or sensitive personal information
- Content that could constitute defamation
- Spam or promotional content
- Reviews influenced by compensation or incentives
Moderation Process
All reviews undergo moderation before publication:
- Submission: the review is received and queued for moderation
- Initial review: checked for policy compliance, typically within 48 to 72 hours
- Verification (optional): email verification or documentation review
- Publication: approved reviews appear on the professional's profile
Verification Levels
- Unverified: basic review submission with an email address provided
- Email verified: the reviewer confirmed their email address
- Documentation verified: the reviewer provided proof of engagement
Dispute Resolution
When someone believes a review violates this policy:
- Professionals can report reviews through their dashboard
- Consumers can contact support with concerns
- We investigate all reports and may remove or edit reviews
- Our moderation decision is final
Review Removal
We may remove reviews that:
- Violate the content guidelines above
- Are determined to be fraudulent
- Contain information that could cause legal issues
- Are requested by the reviewer for removal
Rating System
The rating system includes:
- Overall rating: 1 to 5 stars, a general assessment
- Communication: responsiveness and clarity
- Results: satisfaction with the outcome achieved
- Timeliness: meeting deadlines and expectations
Results described in any review are specific to that client's facts and are not a guarantee or prediction of the outcome of any other matter.
Contact
For questions about reviews or this policy, email reviews@taxresolutionacademy.com.